Business Practices - Lawson Software Solutions and Services - Remote Technical Support
Are your Application and System Support Services effective and cost efficient?
An organization expects its technical staff to provide a high level of un-interrupted services to support its user community at a reasonable cost. The services are also required to be professional, demonstrate integrity and deliver continuous value.
Our Remote Support services are designed to reduce cost of operations, increase customer service and provide a strategic approach to support that will drive the greatest ROI.
- We measure and track the success of our services to your SLA.
- We customize the service to fit your business needs & budget.
- We partner with you to create a personalized service.
Our Technical Support Services include:
- Lawson System Administration
- Oracle and SQL Server Database Administration
- SQL Server Database Administration
- UNIX and Windows Server Administration
- Application Support
- Upgrades and Impact Analysis
- Backup and Recovery services
- Security monitoring and maintenance
Benefits:
- 24X7 System Monitoring
- Incident reporting and analysis
- Variable pricing models to meet business needs
- Redundant resources to insure constant support
Our Technical Team is known for their customer focus and attention to detail. Their technical experience with Lawson's Systems, Database, Servers and Environment is second to none.
Go with the leaders in Lawson Technical support. Knowledge Solutions Professional Managed Care Services allow you to do more with less.
- Mitigate Risk by allowing our trained resources to support your systems 24X7.
- Enable Growth by leveraging our variable pricing and support model which allows your service levels to grow with your business without impact to your organization.
- Focus on your Business and what is really important while leaving the day to day support to us.